This person is the direct contact to farmers. They will analyse and respond to requests and queries. To do this they build strong networks with technicians and other specialists to ensure timely quality information is available to farmers.
This role requires constant communication via telephone, email and social media with the end users. A basic knowledge of IT and ability to use MS Office and other software is essential as is a willingness to work as a team.
Farmers’ Care Lead
Greenovator team and external partners; suppliers and end users
Customer Service/ Help Desk experience
Good use of social media
Use of MS Office and other softwares
Responsibilities and tasks:
Day to day communication with farmers in all forms of media
Feedback to Content Manager about required articles, information, Q and A etc.
Design and develop data collection and weekly analysis of farmers feedback
Timely reporting and liaison with all stakeholders (internal and external)
Participation in agriculture fairs, workshops, etc as required (will involve travel)
Willingness to contribute to a team environment and carry out other tasks as required